SUMMER 2021 Health and safety measures for summer 2021

You have booked a stay from 1 to 6 May inclusive?

Unfortunately, your stay has been cancelled. Please note that we have already proceeded to the cancellation of your file. You have taken out cancellation insurance: see the paragraph below.
If you have not taken out cancellation insurance, the campsite will do its utmost to ensure that you do not lose your deposit and will offer you a voucher to be used for 2021 or 2022.
 

You have booked a stay from 07 May?

Your stay will be maintained, this date is likely to change according to the governmental decisions which will be taken, we will keep you informed as soon as we know more.
We will keep you informed as soon as we know more about it. We thank you for your patience and will come back to you soon.
If you still wish to cancel your stay, our General Terms and Conditions of Sale apply.
 

For all stays before and after 07 May, having subscribed to the cancellation insurance?

Please check the conditions of CAMPEZ-COUVERT : Flyers covid / flyer cancellation.
We advise you to contact us before any action is taken with them
 
We receive a lot of requests, please send us your requests by mail: contact@campingideal.com
We stay at disposal.

We look forward to finally welcome you ! This year, the reception will have to be slightly different. We are putting in place a protocol that aims at protecting all of us, while keeping a warm and friendly reception as we always do.
 

The reception

• Upon arrival, wash your hands with hydroalcoholic gel at the reception desk or with soap in the common sanitarians.
• In common areas, don’t forget to wear a mask and respect social distancing.
• Inside the reception, no more than 1 person per family.
• Your stay must be fully paid and your deposit entered online before your arrival.

How to organize your arrival?

For mobile homes, apartments and Kenya Tents

This year, given the delays we have to respect between each customer, we won’t hand you the keys before 4:30 pm. We will thus welcome you between 4.30 pm and 7 pm (8 pm in July/August). If you expect to arrive at another time, please contact us at +33(0) 4 50 44 32 97 to let us know. We will do our best to meet your expectations, depending on the possibilities.

We would also like to inform you that we decided to remove all the duvets we used to include in our locations (mobil-homes and Kenya tents) from June 27 onwards.
This decision does not apply to our apartments, or to our mobil-homes LUXES and PREMIUMS.

If you can not bring your own duvets because you don't have enough room, thanks to let us know and we will offer you to rent some at the following prices (on which we do not take any margin!!) :

    7,50€ for a simple bed
    9,50€ for a double bed

These measures concern the rentals directly managed by the campsite. For Vacansoleil, Tohapi and Roan rentals, please contact them directly.
 

For pitches

No changes for pitches, you can arrive at 2pm!
 

How to organize your departure?

• Given the specific cleaning process and the delays we have to respect between each customer, the departures will imperatively have to take place before 10am.
• You will have to take an appointment for your check out as soon as possible at the reception or by telephone at +33(0)4 50 44 32 97.
• Before leaving, we will ask you to leave all the windows open in order to ventilate the mobile home as much as possible, with the keys on the door and to put the disposable protections for the beds and pillows in the bin.
• For those who have rented sheets and/or towels, we will ask you to put them in a closed bag we will provide you.

Can I already pre-book my stay for 2022?

YES from june 2021

And to accompany you in these difficult times, the campsite has decided to launch the 2022 season in advance. The campsite will open its doors in may until mid September 2022.

Can friends come and visit me at the campsite?

NO

This year, you will be asked to see your friends from the region outside the campsite, in order to ensure everyone's safety.

Dispensers of hydroalcoholic gel are at your disposal at various places of the campsite (reception, restaurant, supermarket, children's playground, children's club, swimming pool, ...).
 

Mobile homes :

Our team, as usual, will hand you with very clean mobile homes. We will also reinforce the cleaning and disinfection of all the contact points in order to provide you with an highly hygienic and secure rental.

We will also disinfect the air conditioning between each customer with a suitable disinfectant.
 

Common areas :

A disinfection protocol is set up for the maintenance of common areas: reception, children's club, playground, water park, multi-sports, common sanitarias... We will use of virucidal product meeting the NE 14476 norm.

The swimming pool

The lovers of our water park do not have to worry, it will be open from 9am to 7.30pm as usual.

• Complete disinfection every morning before opening (sunbathings, foot baths...) and several times during the day.
• Exceptional closing every day between 12 and 1 pm in order to proceed to a second complete disinfection.
• Sprays available to disinfect your sunbathing before use.
• Reduction of the number of sunbathings in order to respect appropriate distances.

The restaurant

No change in terms of opening hours, and you will still be able to eat directly at the restaurant.

Some basic measures to be respected:

• Wearing a mask to circulate inside.
• Respect social distancing and the direction of traffic indicated on the ground.

Our initiatives :

• Regular disinfection of the restaurant.
• Menus available with a QR code. Paper menus will be plasticized and disinfected between each use.
• The team of the restaurant also offers to deliver its good dishes directly to your pitch! Take-away sales will remain possible, especially for our great pizzas 😉

The animations

The activities will take place from the end of June until the beginning of September, but will of course be managed by responsible and health-conscious animators... They will use all their creativity to invent games involving little physical contact, and will proceed to a systematic cleaning of their equipment.

Don't worry, you won't have time to be bored !
 

Outdoor playgrounds

No changes here, except a regular disinfection of the premises, a hydro-alcoholic gel terminal at your disposal at the entrance of the playground, and the respect of barrier gestures on your part.
 

Grocery store

Valérie and Laurette have set up the necessary protocols to welcome you safely inside the store. (Regular disinfection of the premises, hydroalcoholic gel terminal at your disposal at the entrance, respect of barrier gestures and ground marking on your part…)
 

Common sanitary facilities

For those who already know us, you know that hygiene is at the heart of our daily priorities ... So there is no reason for this to change! It will be even better! Our maintenance team will come by very regularly throughout the day to disinfect everything, especially the points of contact. We will ask you to respect the barrier gestures and to wear a mask when an appropriate distancing is not possible.
 

Wifi room and video games room

For the moment, we consider that these two rooms do not allow the respect of the usual barrier gestures and measures, so they are closed. The wifi remains accessible in other parts of the campsite.
 

In other words, your holidays will be possible, but we appeal to everyone's common sense so that everyone can have safe and secure holidays adapted to the global crisis we are going through... Let's be relaxed, but let's remain responsible 😊

For French and foreigners who are allowed to come without any mandatory quarantine

As long as the campsite is open and you are allowed to come, we will not make refunds. We therefore invite you to get in touch with the cancellation insurance, if you have taken it, knowing that it will not proceed to any refund if you cancel only because of COVID-19.

However, being aware of the complexity of the situation, we have decided not to ask you to pay the balance of your stay.
 

For foreigners who are unable to enter the country because their government prohibits it, or who have to respect a mandatory quarantine

In this case, please contact us by email at contact@campingideal.com so that we can offer you a voucher valid for next year.

HOWEVER, for any cancellation within 3 weeks of your stay, we will ask you to pay the balance of your stay. So please, be quick 😊

Véronique, Laura and Maude will be pleased to answer your questions by email at contact@campingideal.com or by phone on +33(0)4 50 44 32 97 every day from 8:00 am to 7:00 pm.