Frequently asked questions

• If you would like to make any changes to your stay, please contact us by e-mail at contact@campingideal.com
• Depending on availability, we may or may not be able to modify your stay.
• No postponement will be accepted for the following season. For any refund, we will apply our General Terms and Conditions.

For all cancellation requests, go to your Ideal campsite customer area, “My Stays” section and select your stay … BE CAREFUL before clicking on “Cancel my booking”.

– In the event of cancellation up to 30 days before the scheduled arrival date

20% of the cost of the stay plus the booking fee will be retained by the campsite.

– In the event of cancellation 29 days or more before the scheduled arrival date, the total amount paid will be retained by the campsite.

If you have taken out cancellation insurance, you are subject to the “NEAT” cancellation conditions . We invite you to consult their conditions, after which you will need to contact them to open a cancellation file.

– You must INFORM US IN WRITING, either by post or by e-mail to contact@campingideal.com.

If your stay is interrupted or cut short (late arrival, early departure), you will not be entitled to a refund or reduction.

The balance must be paid at least 30 days before your arrival at the campsite.

By credit card, payment is secure:
By visiting our website www.campingideal.com on the “customer area” link or by clicking on the link you will find in your booking confirmation e-mail.

By bank transfer:
Just send us an e-mail requesting our IBAN for the transfer contact@campingideal.com

By Chèques-Vacances:
By registered letter to the following address:
CAMPING IDEAL
715 route de chaparon – 74210 Lathuile
Payment by Chèques-Vacances is possible up to 30 days before the start date of your stay. Vacation vouchers must be sent within 7 days of booking.

By Chèque-Vacances Connect:
By following the instructions on your ANCV mobile application. Please note that the minimum amount for this payment method is €20.
You can also choose the amount you wish to use in Chèque-Vacances Connect. In this case, you will be asked to enter your credit card number to pay any additional amount before confirming payment.

Upon receipt of your payment, you will receive a confirmation email.

Unfortunately, we do not accept VACAF cheques. Only credit cards, bank transfers, vacation vouchers and e-vacances (ANCV) are accepted.

Our team of animators will take care of your child from the age of 4.

Please note that some activities require reservations, so places are limited. Even if your little blonde is bright and independent, it’s difficult to accept children under 4.

Sometimes, depending on the number of children and the day’s activities, the activity leaders will be able to take your child, BUT if they tell you that this is not possible, don’t take it as a personal attack – they’ll do their best to accommodate you, so stay cool, it’s the vacations and don’t insist…

The maximum capacity shown for our chalets includes all participants in the stay, including children and baby
Families are welcome here, so there’s no extra charge for children under 2 all season long.

We do our utmost to ensure that your vacation with baby goes as smoothly as possible.

Kit Baby: if you have been able to reserve your babycare equipment (chair, cot) in advance, everything will be in your accommodation on arrival.

Possibility of renting a bathtub, excluding Kit Baby.

Children’s menus are available on our restaurant menu.

A Baby Corner in the restaurant: Microwave and bottle warmer available free of charge.

We offer entertainment in July and August from Sunday to Friday. Daytime and evenings.

2025 new, we’re offering entertainment in June every morning from Monday to Friday.

All animations will be in French, as we have 3 French-speaking animators, and YES they will be translated by an animator of another nationality (Belgian/Dutch/English).

Our team of animators will take care of your child from the age of 4.

Please note that some activities require reservations, so places are limited. Even if your little blonde is bright and independent, it’s difficult to accept children under 4.

Sometimes, depending on the number of children and the day’s activities, the activity leaders will be able to take your child, BUT if they tell you that this is not possible, don’t take it as a personal attack – they’ll do their best to accommodate you, so stay cool, it’s the vacations and don’t insist…

Our evenings are open to all, with bingo, dance parties, concerts, soccer tournaments, pool parties, wakes… However, we remain a family campsite, so no “techno boom-boom” parties for teenagers, or nightclubs. On Wednesdays and Mondays, the parties end around 11 p.m., otherwise at 10 p.m., the campsite becomes quiet again.

Your “my account” area gives you access to :

• Your reservation history and upcoming bookings
• Your personal information
• You can also pay your balance online
• Your loyalty points kitty.

Create your account or log in to take advantage!

Every stay you book with us automatically earns you loyalty points.

you’ll be able to take advantage of NUMEROUS BENEFITS.

Log into your “My space” area and click on ” View my benefits “.

To consult all the rules governing the use of loyalty points, go to the “Your customer account” page.

If, despite our best efforts to ensure your complete satisfaction, you have a complaint during your stay, we invite you to contact our reception staff. We will do our best to meet your expectations.

For any dispute that cannot be resolved on site, please contact our customer service department via our contact form. Our agents will then process your claim as quickly as possible.

In the event of a dispute not resolved by our customer service department, any campsite customer may refer the matter to a consumer ombudsman, within a maximum period of one year. More information on our Terms and Conditions.

Pets are welcome! Pets are welcome on pitches and in some rental units (except Premium, LUXE and LIVING) for a daily fee payable at the time of booking.

There are a few rules, however:

• Pets must be kept on a leash
• be up to date with their vaccinations.
• rabies vaccination is compulsory.
• It is forbidden to leave an animal alone on a pitch, tied up or locked in a car or in a rental unit.
• The large field next to the Kenya tents is a play and entertainment area for the campsite children, not a dog mess area. There’s plenty of space around the campsite.
• When you arrive, you’ll be given a welcome kit for your adorable fur ball, so don’t hesitate to use the little bags provided.
• If you’d like to shower your faithful companion, there’s a shower in the upstairs bathroom. Please do not use any other shower than this one.

For rentals:
– Arrivals from 4 pm and departures before 10 am.
– “Weekend” stays (except July-August): arrivals from 2 pm and departures before 10 am. If you wish, you can use the campsite facilities until the end of the day.
For pitches:
– Arrivals from 2 pm and departures before 12 pm.

LATE CHECKING: it’s possible
For late arrivals after 7.30pm, please contact the campsite on the day of your arrival and inform us of your arrival time. We will do our utmost to ensure that you can return to your pitch or rental accommodation.

We invite you to visit our website
www.campingideal.com top right booking tab.
Indicate your desired vacation dates, the system will propose the accommodation or pitches available on the dates indicated or will make a counter-proposal with other dates if we have no more availability for the period indicated.

You can find all the information in the description of the chosen accommodation https://www.campingideal.com/locations/

All our rentals are equipped with blankets and pillows.

Bed linen can be provided for an additional charge.

For LUXURY and PREMIUM cottages, bed linen and towels are included in the price.

End-of-stay cleaning is not included in the price of the stay EXCEPT for the Cottages LUXE.

When you leave, you are asked to:
– Clean your accommodation, bedrooms, living room, kitchen, bathroom and terrace,
– Empty the fridge, defrost and clean it,
– Empty and take out the garbage cans,
– Wash the dishes,
– Clean the barbecue grill (present on some rentals) OR the plancha
– Lock up your accommodation and return the key to reception.

You can take out the “End of stay cleaning” option when you make your reservation, by ticking the paid option in the “Supplements” section.

If you opt for this supplement or if you stay in a Cottage LUXE, you will still be asked to:
– Empty your garbage cans and fridge,
– Wash up,
– Lock up your accommodation and return the key to reception.

Our aquatic areas are reserved exclusively for our customers. Thank you for your understanding.

For rentals, the maximum capacity can be found on the description of each rental sheet.

For pitches, the maximum capacity is 6 people.

For security reasons, as well as for the comfort and space of our customers, we no longer accept visitors.

We can only say YES. Our beautiful region is popular with our neighbors. They’re looking for the same things you are – the charms of the Haute-Savoie and the peace and quiet. This mix of cultures creates a really nice, friendly atmosphere here.

Unfortunately, no, the campsite is not VACAF approved.